Sunday, April 1, 2007

Thumbs up for Dell tech support

A little unrelated but I thought it was worth posting about. As you know I just got a nice new Latitude laptop from Dell. Well I noticed that I had a single pixel that was half broken, and the problem was only intermittent. I emailed Dell about it fully expecting them to tell me where to go, but to my surprise they immediately replied and organized a replacement and an engineer to install it. It was a fantastic tech support experience, something that is very rare these days so worth commenting on. BTW I do have US based gold level business support.

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